Warranty and Return Policy
All of our rebuilt engines are manufactured to factory specifications and carry a five year warranty. Fluid leaks are covered under the warranty for a period of 6 months from the purchase date. Remanufactured cylinder heads are warranted for 2 years when sold separately.
If there is ever a defect in materials or workmanship during the warranty period, we will pay the freight both ways on the replacement - and cover the labor to reinstall it during the first two years. Labor claims are paid at "Mitchell" flat rate X $50 per hour - up to a maximum of $500 per occurrence. We also provide up to $200 in rental car reimbursement during the first 2 years.
Warrantee engine replacements for warrantable failures during the first two years are unlimited mileage and are not pro-rated. In year 3, the mileage limit is 100,000 miles and the customer must contribute 45% of the current engine price to receive a warranty replacement engine. In year 4, the mileage limit is 115,000 miles and the customer must contribute 60% of the current engine price to receive a warranty replacement engine. In year 5, the mileage limit is 125,000 miles and the customer must contribute 75% of the current engine price to receive a warranty replacement engine.
Removing heat tab, overheating, turbocharging, supercharging, abuse, misuse, improper installation, and/or running without proper lubrication voids warranty. Running the engine for prolonged periods with an improper fuel-air mixture (too rich or too lean) may also void the warranty. In addition, all break-in and maintenance procedures (provided) must be correctly followed. Please call us immediately to notify of warranty claim (before attempting any repair or replacement).
If you experience any problems with your rebuilt product during the warranty period, you may file a claim under the warranty policy. Please follow the procedure below when filing any warranty claim:
Automatic Transmission Warranty
Rebuilt automatic transmissions carry a two-year parts / one-year labor warranty when installed by an approved ATRA (Automatic Transmission Rebuilders Association) facility. A one-year (parts only) warranty applies when transmission is installed by a non-ATRA facility.
Core Return Policy
Most of our rebuilt products are sold on an exchange basis and include core deposits added for security. In most cases, these core deposits are 100% refundable when we receive your core part at our facility (no surcharges). A few of our products are limited production units, and carry core deposits that are not refundable unless your core is determined by us to be in rebuildable condition. In these cases, you will be informed by one of our representatives at the time your order is placed. If upon inspection, we determine that your core is not in rebuildable condition, your core deposit will be forfeited and you will be notified.
3698 Omec Circle • Rancho Cordova, CA 95742 • phone 916-638-8569 • fax 916-638-0496